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Showing posts with label surge price. Show all posts

Uber Charges Rider C$18.5K for 20-minute Trip

We’re all familiar with surge pricing and paying high amounts of money for small distances to corporations like Uber or Ola, but last Friday, a man in Canada was charged about C$18,500 for a 5.6-kilometre trip.

That’s about 14,500 in US Dollars, or 9.3 lakhs in Indian Rupees. Hisham Salama, the rider in question, took to Instagram to share this story. His friend also posted a screenshot on Twitter:

Uber looked ready to shift all the blame on the customer, as proven by a screenshot of the conversation between Hisham and the company.

Finally, it seems the uproar on social media caught their attention and they apologized as well as refunded the money back to Hisham. According to his tweet, they will be setting up a meeting with a representative and solve the problem.

Uber later defended itself saying that the huge charge was an “error” and has been resolved, adding that they have refunded the money and apologized for the experience.

A spokesperson from the company, in a statement to Slate, said, “We have safeguards in place to help prevent something like this from happening, and we are working to understand how this occurred.”

Uber further went on to put the blame on the driver, saying that his cab was a traditional cab with a meter and the driver had made a mistake while putting in the fare details into it, and that the error was not a technical glitch.

(Currency figures are 1 CAD = 0.78 USD and 50.24 INR)