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Showing posts with label iCloud. Show all posts

Apple iCloud Outage Caused Setup Issues and Account Activation Failures


On December 25th, Apple users started facing issues in iCloud sign-in in the early morning. The outage that lasted for around 24 hours prevented users from setting up new Apple gadgets and devices; users experienced problems in the activation of Apple Watch, HomePod, iPhone along with several other devices. Reportedly, the problem was caused by an unspecified problem that occurred in Apple's iCloud backend. However, it was only a matter of a day before Apple resolved the issue by the evening of December 26th. 

The problem surfaced around 5 a.m. on the day of Christmas, making users wait longer than usual to relish the experience of their Apple product for Christmas. On Friday, while replying to a supposedly eager customer, Apple's support team tweeted acknowledging the customer's eagerness and indicating that the iCloud outage that lasted until Saturday was a result of the heightened demand experienced by the company.  

"We know your mom is eager to have everything working and appreciate you helping to set them up. We are experiencing a high capacity at this time which is impacting your ability to set up iCloud, please try back in a couple of hours," the tweet read. 

A lot of users upon noting the unusually long waiting time, some for as long as 32 hours and device activation failures reported the same on Twitter, while others said to have faced complete activation failures.  

Furthermore, certain users facing similar troubles reported their problem at forums.macrumors.com, "I realize it's Christmas morning and Apple's activation servers are probably on overload, but this still seems unnecessarily frustrating," BeatCrazy wrote.  

While explaining the issue in-depth, BeatCrazy further told, " I'm able to start the pairing process using my iPhone, sign into their Apple IDs with their passwords, but I keep getting hung when Apple wants me to enter the passcode of another device. I'm given options like their iPad passcodes, or one of my Macs. After entering any of these, the watch spins for about 2 minutes and I get the error "Verification Failed - There was an error verifying the passcode of your (or insert family member name here) iPhone (or insert iPad/Mac)." Apple gives me a choice to "reset encrypted data", which I take as an offer to destroy all their existing Apple ID passwords and data - not a good option IMO."  

Seemingly, due to the ongoing COVID-19 pandemic, the year's wrap and the holiday season is busier than usual for Apple, which delayed the release of its newest iPhone 12 series by a month.

Hacker Jailed on Charges of Blackmailing Apple


A twenty-two-year-old hacker has agreed that he tried to threaten Apple company by alleging that he had data of accounts of millions of iPhone users and that he would destroy these accounts if not given the ransom. The hacker is known to be Kerem Albayrak, living in North London, who scared to clear more than 300 million Apple users' iCloud accounts, demanding that the company gave him iTunes reward vouchers amounting to £76,000 ($1,00,000), as a ransom. However, while enquiring about the issue, Apple discovered that Kerem's claims were false, and he didn't jeopardize the company's safety system.


Kerem has been charged with the crime of data breach and blackmailing and has been sentenced 2 years of jail imprisonment, and 300 hours of community service (unpaid). Two years back, in March 2017, Kerem e-mailed Apple company's safety unit, declaring to have hacked more than 300 Million iCloud accounts of Apple users. To strengthen his claim, Kerem showed him hacking two iCloud accounts in a video that he uploaded on Youtube. The hacker blackmailed to trade the iCloud accounts' data, drop his data on the internet and restore the iCloud accounts if he was denied by Apple to give his iTunes bonus voucher-request. Kerem also agreed to accept cryptocurrency as a payoff, saying he would accept a return of $75,000, but later raised it to $1,00,000. 2 weeks after the threat was sent, Kerem was caught in his house in north London, by the London police.

The attack is called Credential Stuffing-
Apple examined his allegations but was unable to obtain any solid proof that the users' iCloud accounts were hacked. "The hacker collected passwords and e-mail addresses from different aids, that were exposed recently on charges of the data breach," says UK's National Crime Agency in its inquiry. It further says that the hacker sought his chance, checking whether the user had similar iCloud accounts and passwords. The attack is known as 'Credential Stuffing,' which allows the process to complete faster.

While the investigation was in process, Kerem told the investigators, "You have fame and everyone starts to respect you, once you have power on the internet." Along with the 300 hours of unpaid community service, Kerem has also received an electronic curfew of 6 months. "Kerem thought that he could avoid prosecution when he hacked 2 iCloud accounts and blackmailed Apple, an MNC giant," says Anna Smith, senior investigative officer, NCA.