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RBI AnyDesk Warning; here's how Scammers Use it to Steal Money



In February, Reserve Bank of India (RBI) issued warning regarding a remote desktop app known as 'AnyDesk', which was employed by scammers to carry out unauthorized transactions from bank accounts of the customers via mobile or laptop.

In the wake of RBI's warning, various other banks such as HDFC Bank, ICICI Bank and Axis Bank along with a few others, also issued an advisory to make their customers aware about AnyDesk's fraudulent potential and how it can be used by the hackers to steal money via Unified Payments Interface (UPI).

However, it is important to notice that Anydesk app is not infectious, in fact, on the contrary, it is a screen-sharing platform of extreme value to the IT professionals which allows users to connect to various systems and mobiles remotely over the internet.

How the Scam Takes Places? 

When a customer needs some help from the customer care, he gets in touch via a call and if he gets on line with a scammer, he would ask him to download AnyDesk app or a similar app known as TeamViewer QuickSupport on his smartphone.

Then, he would ask for a remote desk code of 9-digit which he requires to view the customer's screen live on his computer. He can also record everything that is been shown on the screen. Subsequently, whenever the victim enters the ID and password of his UPI app, the scammer records it.

Users are advised not to download AnyDesk or any other remote desktop applications without fully understanding their functioning.

You should also be highly skeptical of the additional apps that customer support executives may ask you to download as besides fraudsters, no one asks for codes, passwords or any other sensitive information.

Fraudsters Gaining Access to Users Mobile Devices to Commit Bank Fraud


With the advent of Unified Payment Services (UPI), the idea of sending money from one bank account to the other without having to top up the sum in the mobile wallet has become a reality. However, with new means of transactions coming up and widening of the horizon of banking operations, there is an even enhanced possibility of bank frauds. Hackers have been continuously coming up with new ways of bypassing security.
ICICI Bank reported that in order to gain remote access of smartphones of various users, cybercriminals trick users into downloading ‘AnyDesk’, an application available on App Store as well as Play Store.
Once the user downloads the app, a nine-digit app code is generated on his mobile device which they are then asked to share with the criminals. After receiving the code, fraudster enters the code onto his mobile and then asks the user to grant him certain permissions. Now, once the criminal gets the permissions, he can access the user’s device with ease.
Users are advised to verify and then install the original UPI app and payment wallets from Apple Store and Google Play Store owned by authenticated companies. Avoid downloading applications from suspicious or unknown sources and consider reading reviews prior to going for the download.
Furthermore, while granting permissions on making the download, one should be highly alert and pay extra attention to the details. Banks suggest having your e-mail ID registered and verified in order to be notified of any illegal action taken on your account.
Other safety tips include getting your SIM card blocked instantly if you happen to misplace your mobile device and logging out of your bank account from the web browser. Lastly, customers should always keep a track of their banking transactions which are sent through SMS, it will allow them to take note of any fraudulent transaction and report it to the bank.