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Showing posts with label Outage. Show all posts

Customers of Private Sector Banks Facing Problems in Net and Mobile Banking




Customers of several private sectors and well-known banks complained regarding encountering many issues in net and mobile banking in the course of the last few days, those of HDFC Bank, Kotak Mahindra Bank, and YES Bank are comprehended to have been most influenced by these 'outages'.

The issue, which made its appearance on the 1st of October, is by all accounts has been halfway settled, however numerous customers kept on facing certain issues while signing in to their accounts through the Internet and other apps.

While bank executives note that a mix of the festive season and the beginning of the month when salaries are credited just as some IT issue may have been the other reasons to have expanded the heap on servers. Following the restrictions at Punjab and Maharashtra Cooperative Bank, withdrawals had additionally increased after frenzy among certain depositors.

While the HDFC Bank, which is in the middle of a 'festive sale', appears to have briefly withdrawn an extra security feature for logging into net banking. Kotak Mahindra Bank's net banking page shows this message: “Due to high volume, you may experience some delay while accessing Net Banking. We will fix this soon. We regret any inconvenience caused.”

And at the same time, HDFC Bank spokesperson states that “Transactions through both net banking and mobile (app) banking have been very slow at times over the last couple of days, but they are going through. Though there isn’t nothing to be unduly worried about, we regret the inconvenience caused (to our customers)."

Nevertheless, the banks have guaranteed that they're making a decent attempt to resolve the issue and will ensure that the operations mentioned become, to a great extent, standardized at the earliest opportunity.

Fake Messages on WhatsApp Asks the Users to Pay Money in Order to Continue Using the App




WhatsApp, Facebook, and Instagram suffered a social media outage on 3rd July which affected the users all across the world. As a consequence of the outage, users were not able to access the platforms properly and certain features became dysfunctional. During the outage, a lot of people in India got messages on their WhatsApp telling that the app is down due to over usage and it would be off from 11:30 PM to 6:00 AM every day. The message also asked users to forward the text message to their contacts in order to continue using the app service otherwise their account would be made inaccessible and the app services will no longer be free of charge for them.

The fake message which was circulated on WhatsApp is as follows:

“What's app will b off From 11.30pm to 6:00 am daily Declared by central govt. Message from Narendra Modi (PM) we have had an over usage of user names on WhatsApp Messenger. We are requesting all users to forward this message to their entire contact list. If you do not forward this message, we will take it as your account is invalid and it will be deleted within the next 48 hours. DO NOT ignore my words or whatsapp will no longer recognise your activation. If you wish to re-activate your account after it has been deleted, a charge of 499.00 will be added to your monthly bill. We are also aware of the issue involving the pictures updates not showing. We are working diligently at fixing this problem and it will be up and running as soon as possible. Thank you for your cooperation from the modi team. WhatsApp is going to cost you money soon. The only way that it will stay free is if you are a frequent user i.e. you have at least 50 people you are chatting with. To become a frequent user send this message to 10 people who receive it (2 ticks) and your WhatsApp logo will change color. send this to 8 people to activate the new whatsapp..
Saturday morning whatsapp will become chargeable. If you have at least 10 contacts send them this message. In this way, we will see that you are an avid user and your logo will become blue and will remain free. (As discussed in the paper today. Whatsapp will cost 0.01€ per message. Send this message to 10 people. When you do the light will turn blue otherwise whatsapp will activate billing. ITS TRUE ...... U get blue TICKS"

Likewise, another fake message claimed that WhatsApp has been sold off to Mukesh Ambani and asks users to forward the message to 10 people in order to activate the new WhatsApp along with Facebook services.

The entire message read:
"Dont ignore please read it carefully" Hello, I. Am VARUN PULYANI director of whatsapp, this message is to inform all of our users that we have sold whatsapp to Mukesh Ambani . Reliance for 19 billion $. WhatsApp is now controlled by mukesh Ambani . If you have at least 10 contacts send this sms and logo of your whatsapp will change to a new icon with facebook's "f" within 24 hours.Forward this message to more than 10 people to activate your new whatsapp with Facebook services or else your account will be deleted from new servers.
This is the final notice! Hello everyone, it seems that all the warnings were real, the use of WhatsApp cost money from November 2017. If you send this string to 18 different on your list, your icon will be blue and will be free for you. If you do not believe me see tomorrow at 6 pm ending WhatsApp and have to pay to open it, this is by law This message is to inform all of our users, our servers have recently been very congested, so we are asking you to help us solve this problem. We require our active users to forward this message to each of the people in your contact list to confirm our active users using WhatsApp, if you do not send this message to all your contacts WhatsApp will then start to charge you. Your account will remain inactive with the consequence of losing all your contacts. Message from Jim Balsamic (CEO of Whatsapp ) we have had an over usage of user names on whatsapp Messenger. We are requesting all users to forward this message to their entire contact list. If you do not forward this message, we will take it as your account is invalid and it will be deleted within the next 48 hours. Please DO NOT ignore this message or whatsapp will no longer recognise your activation. If you wish to re-activate your account after it has been deleted, a charge of 25.00 will be added to your monthly bill. We are also aware of the issue involving the pictures updates not showing. We are working diligently at fixing this problem and it will be up and running as soon as possible. Thank you for your cooperation from the Whatsapp team”

Users are advised to not believe such fake messages and avoid spreading the misinformation further by forwarding it to other users.



Facebook says outage was a result of incorrect server configuration

Facebook has said that a "server configuration change" was to blame for the worst outage in its history. Facebook and its apps Instagram, Facebook Messenger and WhatsApp suffered outages for a considerable time on Thursday, affecting users for some 12 hours in most areas of the world, with the biggest impact in North America and Europe, according to the tracking website downdetector.com.

Facebook has only just offered an explanation for the problems it has experienced over the past 24 hours.

The company hasn't elaborated on what the server configuration change exactly meant nor has it said how many users were affected or why the outage took so long to fix. In a tweet, Facebook just apologised and thanked people for their patience. It said it had "triggered a cascading series of issues" for its platforms, including WhatsApp and Instagram.

"Yesterday, as a result of a server configuration change, many people had trouble accessing our apps and services," a Facebook tweet said. "We've now resolved the issues and our systems are recovering. We're very sorry for the inconvenience and appreciate everyone's patience."

The outage was believed to be the worst ever for the internet giant that reaches an estimated 2.7 billion people with its core social network, Instagram and messaging applications. It took the social network giant a full day from when the problems began to offer any explanation. It added that everything was now back to normal.

The outage brought fresh attention to the embattled social networking leader. It is yet another publicity problem for a company already dealing with privacy issues and regulatory probes.

The disruption isn’t likely to hurt advertisers much since they usually pay for ads per click or impression. But they lose potential customers who might have seen their ads when the site and apps were down. Longer term, Facebook’s reputation with advertisers and investors could be damaged, said Wedbush Securities managing director Dan Ives. It didn’t help that it took Facebook so long to explain what was going on, he said. Facebook said on Wednesday that the problem was not related to a “distributed denial of service” or DDoS attack, a type of attack that hackers use to interrupt service to a site, but didn’t provide any other details until Thursday. “In these situations, a lack of transparency is not a good look,” Ives said. “The longer something like this lasts, the more questions there are.”

Google Maps, Gmail, Drive, Facebook and Instagram Suffered Outage




Google addressed an influx of complaints it received from the users regarding the misbehavior of its popular services like Gmail, YouTube, and Google Drive among others. Users all across the world were troubled by the outage of the services they heavily rely upon for various day-to-day activities. 

Though the cause of the outage has not been confirmed, the issues of the users were addressed by Google.

Besides Google, Youtube has also received complaints by its users which it addressed on Twitter telling them that the platform is aware of the service disruption and the problems faced by its users. Alongside, YouTube assured the sufferers that it is already looking into the matter and will come up with a fix.

Notably, YouTubers and content creators were facing problems while uploading videos and viewers were unable to watch the videos smoothly.

Addressing the issues with Google Drive, the company said, “We’re investigating reports of an issue with Google Drive. We will provide more information shortly. The affected users are able to access Google Drive, but are seeing error messages, high latency, and/or other unexpected behavior.”

Similarly, for Gmail, the company stated, we’re investigating reports of an issue with Gmail. We will provide more information shortly. The affected users are able to access Gmail but are seeing error messages, high latency, and/or other unexpected behavior.

Furthermore, Google mentioned in its G Suite Status Dashboard that the issue has been rectified and the services, i.e., Gmail and Google Drive will be functioning properly soon.

“The problem with Google Drive should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better.”

While acknowledging the disruptions faced by its Cloud Engine, Google said, “We are still seeing the increased error rate with Google App Engine Blobstore API. Our Engineering Team is investigating possible causes. Mitigation work is currently underway by our Engineering Team. We will provide another status update by Tuesday, 2019-03-12 20:45 US/Pacific with current details.”

On the other hand, Facebook was down for more than 14 hours due to which millions of users across the globe were denied access to the platform. It was on Thursday morning, Facebook along with its associated apps seemed to be regaining operational status.

While Facebook is yet to provide an explanation for the services being disrupted, it said, "We're aware that some people are currently having trouble accessing the Facebook family of apps,"
"We're working to resolve the issue as soon as possible."

Being fallen prey to the same crisis, the issues faced by Instagram users included not being able to refresh the feed and other glitches while accessing the content.

Commenting on the matter, Elizabeth Warren, a potential Democratic candidate in the next US presidential election, said in a statement to New York Times, "We need to stop this generation of big tech companies from throwing around their political power to shape the rules in their favor and throwing around their economic power to snuff out or buy up every potential competitor."