Google’s Language Experts Listen to Users’ Private Recordings





The technology superpower Google recently avowed that its employees listen to customers' personal audio recordings on Google Home smart speakers.


For allegedly improving the voice recognition quality, language experts analyze "snippets" of users' recordings.


Those recordings are used to further develop the Google assistant's artificial intelligence system which is used in the Android phones and Google Home smart speakers.


According to sources the company is a statement cited their experts did transcribe a few of the anonymous recordings.


An investigation had been launched after it was found out that some Dutch audio data had been leaked.


Per sources the technology giant also said that in the process of developing technology of its AI products, transcribing a small set of queries is critical for which they collaborate with language experts around the world.


And it was one of these reviewers who allegedly leaked the Dutch audio data hence violating Google's security policies.


Actually, only 0.2% of all audio snippets are reviewed by the language experts, which especially are never associated with user accounts.



The investigation launched by the Security and Privacy Response teams is Soon to reach some result and all possible actions are being taken to deduct all chances of repetition.


Amazon also indulges in similar actions of listening to recordings of customers in relation with Alexa, its voice based assistant, mentioned a report.


Later Amazon admitted to the process and mentioned that the number of recordings was pretty small and imperative to train AI's responses.


There's a special provision for users though. They can always delete their recordings linked to their account by way of the Alexa Companion App.


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